Kelly R. Rasmussen

 Kelly has been with the 9-1-1 industry since 1986. She rose through the ranks from Dispatcher to Director and is now an International Speaker and Author on using words to change lives.

She is a member of the 9-1-1 organizations APCO and NENA and is a certified Emergency Number Professional. She is also a member the International Society for Performance Improvement (ISPI).  She has held the MI Chapter NENA Vice-President seat for over 3 years and she has successfully facilitated and led the consolidation of 3 Public Safety Answering Points into one central dispatch center.  She is sought out by organizations who request interventions & assessments to improve their departments from the inside out and is recruited as the 9-1-1 Expert by schools and others to answer questions & offer insights about the future of 9-1-1. She has delivered numerous inspiring, interactive, engaging, thought provoking, and content rich presentations to varied companies, governmental agencies and associations throughout the world. She is the author of 9-1-1, Who Will Answer Your Call? and an inspirational CD, 9-1-1 Matters.  Kelly is a proven leader as the CEO of Success Communications, Inc. and is featured on Cable News Show Inside Business.

Kelly’s personal investments drive her to succeed:

·         2011 PhD in Public Safety, Emphasis: Leadership ~ Capella University

·         2004 Emergency Number Professional

·         2001 Master of Science in Communications ~ Grand Valley State University

·         1998 Bachelor of Arts ~ Grand Valley State University

·         1995 Associate in Arts ~ Muskegon Community College